Addictable | Customer Experience Practices
Addictable uses AI to increase customer loyalty without the use of surveys
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“The instant we have a technology to minimize surveys, I’m the first one on that bandwagon.” -Fred Reichheld When Fred Reichheld, father of Net Promoter Score, acknowledges the inadequacy of surveys to little-or-no effect within the Customer Experience industry, that is a problem. This one-question-to-rule-them-all method showed promise when it...